A short but nice article (.pdf) on “Improving workplace performance” by Jay Cross. Jay “looks at how employees and their organisations can take advantage of the web 2.0 toolset and philosophy to support learning and improve performance in the workplace”. He writes: ” Web 2.0 offers unprecedented opportunity for corporate learning, innovation, customer service, growth and profitability”.
Dr.rer.nat. Mohamed Amine Chatti is a Senior Computer Sciencist at Informatik 9 (Learning Technologies), RWTH Aachen University, Germany. He has a diploma degree in computer science from the Technical University of Kaiserslautern, Germany, in 2004 and a PhD degree in computer science from RWTH Aachen University, Germany, in 2010. His research focuses on Web Information Systems, Technology Enhanced Learning, Data Science, and Knowledge Management.