Friday, September 05, 2008

The End of 'Command Control' Approaches to Knowledge Management?

In this article, David Jabbari explainis why using a 'Command and Control' approach to Knowledge Management can be limiting. David writes:

The command and control approach to law firm KM focuses on the systems and management structures needed to capture and publish knowledge. In this approach, knowledge is often created in a very centralized way, using techniques such as commissioning, or forming ‘project groups’, and then publishing the output in centralized content stores. The fact that no more than 25 per cent of material stored in databases is ever accessed does not seem to deter people from thinking that placing material in a central store constitutes a success of some type.

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